New Delhi,nov 27
Net banking in India is set to change in a big way with the introduction of a new system designed to make online payments simpler and safer for users.Speaking to ANI, Noopur Chaturvedi, MD and CEO of NPCI Bharat BillPay Limited, explained how the new “NetBanking 2.0” experience unlocks a smoother way for customers to complete digital transactions. Chaturvedi said the current net banking process often pushes users to a webpage where they must enter an ID and password, which many people forget, causing the payment to drop midway. She said the new system removes this friction by taking customers directly to their own banking apps, making the journey more familiar and easier. “The customer gets routed to their own banking apps, and they can complete the transaction in the comfort of a familiar app,” she said.The platform also adds a QR-based option, which uses a dynamic QR code generated during a transaction. Customers can scan it using their bank app to finish the payment. According to Chaturvedi, this design reflects how people have become comfortable with QR-based payments in recent years.”We have also incorporated a manner in which a dynamic QR gets shown up, and the customer can use their banking app to scan it and complete the payment,” she said, adding that the entire system is built with a mobile-first approach as smartphone use continues to rise across India. Chaturvedi said the company is not focusing on numerical targets but on how many banks and payment players join the new system. More participation, she said, will help build confidence and strengthen the payment network. She noted that existing net banking transactions stand at nearly 300 million a month, and the hope is to exceed that number eventually. On safety, Chaturvedi said fraud prevention was an important aspect for the system from the very beginning.
